Refund Policy

Overview

This policy explains when and how you can get your money back for what you buy from RecoSignal. It covers the one-time Action Plan report and the Monitor and Grow subscriptions.

To request a refund under any part of this policy, email us at hello@recosignal.com from the address you used to buy. Tell us which purchase you mean; we'll take it from there.

Action Plan (one-time — $149)

The Action Plan is a one-time purchase, not a subscription, so it never renews and you are never charged for it again.

You can request a full refund for any reason within 14 days of your purchase. No explanation is required — if you're not satisfied, we return the full amount.

Monitor and Grow subscriptions

Monitor and Grow are recurring subscriptions billed each period. Details of how billing works are in our Subscription Billing Policy at /recurring-billing-policy.

If you're not satisfied, you can request a full refund of your first billing period within 14 days of that first charge. You can also cancel at any time to stop future charges; cancelling keeps your access until the end of the period you already paid for.

Payments already outside the refund window

Renewal charges after your first period are generally not refundable — instead, cancel before your next renewal date to avoid the upcoming charge. If something went wrong with a charge (for example, a billing error or a renewal you weren't expecting), contact us and we'll make it right.

How refunds are returned

Approved refunds go back to the original payment method. Once we process a refund, it usually takes a few business days for your bank or card provider to post it, depending on their timelines.

Contact

Questions about a refund? Email us at hello@recosignal.com.