Subscription Billing Policy

What this covers

This policy explains how recurring billing works for the RecoSignal Monitor and Grow subscriptions. The one-time Action Plan is not a subscription and is not covered here.

What you're charged, and how often

A subscription bills automatically on a recurring basis. Before you enter any payment details, we show you the exact amount, the billing frequency (for example, monthly), and the date your first charge happens.

Your subscription renews automatically at the same interval until you cancel. Each renewal is charged at the price shown when you subscribed, unless we've told you about a price change in advance.

Your consent before you pay

We ask for your active agreement to these recurring terms before you enter payment details — you check a box yourself; it is never pre-checked for you. If you don't agree, you aren't charged.

After your first payment, we send you a confirmation you can keep, restating the amount, the billing frequency, and how to cancel.

How to cancel

You can cancel at any time. Email us at hello@recosignal.com from the address on your account, or use any cancellation option we provide in your account. To avoid the next charge, cancel before your renewal date.

What happens when you cancel

Cancelling stops future charges. You keep access to your subscription features until the end of the period you've already paid for; we don't cut you off early. After that period ends, the subscription simply doesn't renew.

Price changes

If we change a subscription price, we'll tell you before it takes effect so you can decide whether to continue or cancel. A price change never applies to a period you've already been billed for.

Refunds

Money-back options for subscriptions are described in our Refund Policy at /refund-policy — in short, a full refund of your first period is available within 14 days of that first charge.

Contact

Questions about billing? Email us at hello@recosignal.com.